Refund policy

Return & Refund Policy

Effective Date: September 27, 2026

Thank you for shopping with AYNAH. We want you to have a positive experience with our products. Please read our return and refund policy carefully before placing your order.

1. Returns

We accept returns only in the following circumstances:

  • The product was delivered damaged or leaking.

  • You received the wrong product.

  • The product received is defective or has a manufacturing issue.

  • The product is unopened, unused, and in its original packaging, subject to the return conditions below.

For hygiene and safety reasons, opened or used sunscreen products are generally not eligible for return or refund, unless the product is defective or was damaged during delivery.

2. Return Eligibility

To request a return for an eligible product:

  • Contact us within 7 days of delivery.

  • The product must be unused and unopened.

  • The product must remain in its original packaging.

  • The product should include all original labels, seals, and packaging.

  • You may be required to provide photographs or videos showing the product, packaging, shipping label, or damage.

AYNAH reserves the right to review each return request and determine whether it qualifies under this policy.

3. Damaged or Incorrect Products

If your order arrives damaged, leaking, tampered with, or contains the wrong product, please contact us within 48 hours of delivery.

Please provide:

  1. Your order number.

  2. Clear photographs of the product.

  3. Photographs of the outer shipping package and shipping label.

  4. A brief description of the issue.

If the issue is verified, we may provide a replacement or refund, depending on product availability and the circumstances of the case.

4. Products That Cannot Be Returned

For health, hygiene, and product-safety reasons, we generally do not accept returns for:

  • Opened or used sunscreen products.

  • Products without their original seal or packaging.

  • Products damaged after delivery due to improper storage or handling.

  • Products returned after the applicable return period.

  • Products purchased from unauthorized sellers or third-party sources.

5. Refunds

Once your return request has been approved and the returned product has been received and inspected, we will process the applicable refund.

If approved, the refund will generally be issued to the original payment method.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment gateway, or other payment provider.

6. Shipping Charges

Original shipping charges are generally non-refundable unless the return is due to an error on our part, such as:

  • Wrong product being shipped.

  • Product arriving damaged.

  • A verified manufacturing or fulfillment issue.

Return shipping arrangements may vary depending on the reason for the return.

7. Exchanges

If you receive a damaged, defective, or incorrect product, we may offer a replacement instead of a refund, subject to product availability.

We do not generally provide exchanges for products that have simply been opened or used.

8. Refunds for Failed or Cancelled Orders

If an order is successfully cancelled before dispatch, the eligible amount will be refunded to the original payment method.

If an order has already been dispatched, cancellation may not be possible. In such cases, please contact our customer support team for assistance.

9. Refund Processing Time

After an approved refund is initiated, the amount may take several business days to reflect in your bank account or payment method, depending on the payment provider and banking institution.

AYNAH is not responsible for delays caused by banks or third-party payment processors.

10. How to Request a Return or Refund

To request a return or refund, please contact our customer support team with:

Order Number:
Customer Name:
Registered Email/Phone:
Reason for Return/Refund:
Photos/Videos (if applicable):

Our team will review your request and provide the next steps.

11. Contact Us

For return, replacement, or refund assistance, please contact AYNAH through the customer-support contact details provided on our website.

AYNAH

We reserve the right to update or modify this Return & Refund Policy when necessary. Any changes will be posted on this page with the updated effective date.