Shipping Policy

Effective Date: September 27, 2026

At AYNAH, we aim to process and deliver your orders safely and as quickly as reasonably possible.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

During product launches, promotional periods, sales, or other high-demand periods, processing may take additional time.

Once your order has been dispatched, you will receive shipping or tracking information where available.

2. Delivery Time

Estimated delivery time within India is generally 3–7 business days after dispatch.

Delivery times may vary depending on:

• Delivery location.

• Courier service availability.

• Weather conditions.

• Public holidays.

• Remote or rural locations.

• Unexpected logistics delays.

• Other circumstances outside our reasonable control.

The delivery timeframe shown at checkout, where applicable, is an estimate and not a guaranteed delivery date.

3. Shipping Areas

AYNAH currently ships to eligible addresses within India.

Availability may depend on whether our courier partners service the customer's location.

If a particular location is not serviceable, we may contact the customer to arrange an alternative delivery option or process an eligible cancellation and refund.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is placed.

From time to time, AYNAH may offer free shipping or promotional shipping offers subject to the terms of the applicable promotion.

5. Order Tracking

Once your order has been dispatched, tracking information may be provided through email, SMS, WhatsApp, or your order-status page, depending on the available delivery service.

Tracking information may take some time to become active after the shipment is handed over to the courier.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information, including:

• Full name.

• House/building number.

• Street/locality.

• City.

• State.

• PIN code.

• Active phone number.

AYNAH is not responsible for delivery delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete information provided by the customer.

If an order is returned to us because of incorrect information, an unavailable recipient, or repeated delivery failure, we may contact the customer regarding re-shipment.

Additional shipping charges may apply where appropriate.

7. Delayed Deliveries

Although we work with our delivery partners to provide timely delivery, delays may occasionally occur.

Possible causes include:

• Courier network disruptions.

• Severe weather.

• Natural disasters.

• Public holidays.

• Transportation disruptions.

• Incorrect address information.

• Local restrictions.

• Unforeseen operational circumstances.

If your order appears significantly delayed, please contact our customer-support team with your order number.

8. Lost or Damaged Shipments

If your package appears to have been lost or arrives visibly damaged, please contact us as soon as possible.

For damaged packages, we may request photographs of:

• The shipping package.

• Shipping label.

• Product packaging.

• Damaged product.

We will review the matter and work with the relevant delivery partner where necessary.

Any refund or replacement will be handled in accordance with our Return & Refund Policy.

9. Delivery Attempts

Our courier partners may make multiple delivery attempts depending on their operational procedures.

Customers should ensure that someone is available to receive the package and that the provided phone number is reachable.

If a shipment is returned to us after unsuccessful delivery attempts, additional shipping charges may apply for re-dispatch.

10. Cash on Delivery

If Cash on Delivery (COD) is offered for your location, the availability and applicable conditions will be displayed during checkout.

COD availability may vary by location, order value, product, and courier service.

11. International Shipping

At this time, AYNAH's standard shipping service is intended for deliveries within India.

If international shipping becomes available, separate shipping charges, delivery timelines, customs duties, taxes, and other applicable requirements may apply.

12. Contact Us

If you have questions regarding your shipment or delivery, please contact AYNAH through the customer-support details provided on our website.

Please include your order number when contacting us so that we can assist you more efficiently.

AYNAH